Terms & Conditions

This website is owned and operated by Balloonery (ABN 89 626 614 551). Below, we have set out our Terms and Conditions for the use of our website and event/hiring services. All users must read these terms carefully, before placing an order with us. Any use, in the below, of ‘we’, ‘our’ or ‘us’ refers to Balloonery. By using this website, you acknowledge that you have read and agree to these terms and conditions. We have the right to make any necessary updates and changes to our website at any given time. It is your responsibility to check this page for any modifications.

WEBSITE ORDERS
By placing a direct order through our website you are making an offer to purchase our products and services. Balloonery reserves the right to accept, refuse, cancel or refund any orders that are placed with us for any reason. When placing an order on your website we collect certain personal information from you. Please see our Privacy Policy for more information. 

Once you place an order with us you will receive a confirmation email indicating your order and payment method has been accepted and confirmed. If you require a receipt of your purchase for business purposes, please ensure to include your email at the point of sale.

PRICE & PAYMENT
Any price indications or price lists provided by Balloonery are subject to alteration at any time without notice. All prices on our website are in the Australian dollar. 

DELIVERY
Balloonery offer same day delivery when ordering before 10am for delivery between 10.30am - 4.00pm AEST. Balloonery cannot guarantee specific delivery times, even when requested by customers. This is due to our driver’s workload, route schedules, traffic and unforeseeable events.

Please ensure to arrange a day of delivery and location where a recipient is available to collect the order. If someone is not available to accept delivery and the driver deems it safe to do so (unless otherwise advised at time of purchase by the purchaser), the order will be left at the premises in a safe and visible place.

UNDELIVERABLE ITEMS
All undeliverable items will be sent back to Balloonery’s warehouse in Tweed Heads, where the customer will be liable for any additional charges in relation to returning, storing or disposing the undeliverable items. A return fee of $50 will apply, where the customer is able to collect their order on the same day from Tweed Heads. 

Our products are considered as undeliverable when:

• The recipient is not home or unavailable to receive their item and there is nowhere safe to leave the item.
• The recipient's address is incorrect and cannot be located.

INCORRECT AND INCOMPLETE ADDRESSES
When placing an order with us, please ensure all details provided are correct and
accurate. If you have provided us with an incorrect or incomplete delivery address and we have delivered your order to the address provided, we take no responsibility for these errors. Additional delivery fees and product replacement fees may apply.

PICKUP
Orders can be picked up from our store, located at Tweed Heads. This can be selected at the checkout.

REFUNDS & CANCELLATIONS
In the unfortunate circumstance that you need to cancel your order cancellation is required at least seven (7) days prior to the delivery/pickup of your order, otherwise the entire amount paid shall be forfeited and whatever balance shall still be paid. 

If you are unsatisfied with your order please contact us immediately with photo
evidence and we will provide you with the appropriate amendments.
We do not provide refunds or exchanges for change of mind, or if you have chosen incorrectly.

DEPOSIT
Customers who opt for our Hire Service are required to pay a bond of $200 in addition to the total price of the order. This fee is taken as security for our hired items and will be refunded to you, via deposit into your nominated bank account, once your item is safely returned to us without damage.

PROMOTIONS/ GIVEAWAYS
Balloonery may occasionally run promotional offers for our customers. Such special offers may include, but are not necessarily limited to: special prices, discount codes or other giveaways. Each promotion will run for a limited time only and may have conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.

Some promotions may require you to share personal information with Balloonery. Any information shared in this capacity will be dealt with, at all times, in accordance with our Privacy Policy. Please refer to this policy for more information. Prizes won in promotional giveaways are not transferable or redeemable for cash.

INTELLECTUAL PROPERTY
Our website, and all information contained within it, is the property of Balloonery and is protected from unauthorised publication and dissemination by the laws of
intellectual property. 

Balloonery is a registered trademark of Balloonery under Australian Law.

Any and all original Balloonery related designs, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of Balloonery and remains our copyright material at all times.

For further enquires regarding our terms and conditions please send us an email
to sales@balloonery.com.au