Privacy Policy

At Balloonery, we understand that the privacy and security of your online information is important to you. We are committed to establishing strict privacy practices and standards when it comes to collecting, storing and handling your personal information.

Balloonery has prepared the following Privacy Policy, in accordance with Australian Privacy Legislation, to inform users about our privacy practices. We want our customers to feel comfortable when sharing their information with us, and we trust that this Privacy Policy will give you confidence when using our services. Please read the below carefully before engaging with our service.

COLLECTION OF INFORMATION
At Balloonery we collect your information when you:

• Subscribe to our mailing list.
• Log onto our website.
• Provide us with your personal details via phone conversation, email, in person and on our social media and website platforms.
• Purchase our products.
• Enter our competitions or promotions on our website and on our social media platformss

limited to your full name, email address, billing address, shipping address, contact number. The information required may extend beyond the above, to include anything that is reasonably necessary to Balloonery to fulfil your order or our customer service obligations to you.

COLLECTION OF CUSTOMERS NON-PERSONAL INFORMATION
When you visit our website we may collect limited non-personal/ non-identifiable
information about your visit to the Balloonery website. The use of ‘Cookies’ enables us to ascertain certain details about your visit including, but not limited to: navigational information, any referring websites and location information.

OUR CUSTOMERS SECURITY
Your security is important to us and we take the appropriate protocols to ensure your privacy is protected in the best way possible. When visiting our website:

• We do not store credit card details.
• All payments that you make with us are processed in real time.
• We can not view or access your card details.
• Your details are only available to those employees who need it to perform theirjob.

Please take into consideration that no method of transmission over the internet is 100% secure and at Balloonery we cannot guarantee that your personal information will be 100% safe. 

USE AND STORAGE OF INFORMATION
Any and all information collected from you will be used to fulfill our service
obligations to you. Additionally, we may use your non-sensitive information that
you’ve provided to us when you visit our website for promotional and marketing
strategies. Information is never shared with other parties for any reason without your express consent. If this policy ever changes, you will be notified accordingly.

We may use your non-sensitive information that you provide to us when you visit our website for promotional and marketing strategies. This may include sending
promotional emails to you however you have the method to opt-out if requested. You are welcome to opt out of such marketing communications at any time and are always welcome to re-join us.

CHANGES TO OUR PRIVACY POLICY
Balloonery is always committed to ensuring our privacy practices remain up to date in the current business environment. We reserve the right to make alterations to our Privacy Policy at any time, without notice or consequence. Any changes made will be published in this policy and will take immediate effect from their time of publication. 

Users are responsible for remaining up to date with our practices. Your continued access to our website and use of our service is taken as your knowledge, acceptance and consent to any changes made.

If you have any questions or concerns about our privacy practices, or if you believe we have breached our privacy obligations to you, please contact us directly via e-mail at: sales@balloonery.com.au